Who We Are
Rick Knox Owner
I began my career in 1996 working for Mandell Dalis at PACS Industries in Mount Vernon, Ohio. Throughout my 24 years in the switchgear industry I have learned many tricks of the trade from the best. In 1996 I started as a 19 year old with little knowledge of switchgear. Within 6 months I became an assembly lead which I maintained for 3 years when I transferred to the Quality Assurance department to broaden my knowledge. I continued to work in QA for 5 years through the PACS Industries "hayday" shipping over 500 projects in that 5 year span. After my QA years I transferred back to production again assuming a lead role in assembly which I held until 2010 when I earned the assembly supervisors position. In 2012 I earned the Manufacturing Manager position where I championed a drive towards lean manufacturing becoming a Six Sigma Blackbelt and built a strong, diverse knowledgeable crew with 5 supervisors and up to 400 employees at any given time. In 2014 during the take over of PACS Switchgear, LLC I also earned the Field Service Manager position in addition to my Manufacturing Manager position. I held both of these positions until the untimely closure of PACS Switchgear in February, 2020. I look forward to continuing to work in the switchgear industry and building strong relationships going forward!
Donald Smith Owner
My career in the switchgear industry began at just 19 years old as an assembler of medium-voltage switchgear. Within a year, I advanced into the Special Projects Division of PACS Industries, where I gained hands-on experience building, installing, and designing custom components—including circuit breakers, switches, potential transformer drawers, ground & test devices, and other specialized equipment tailored to customer needs.
By the age of 24, I was promoted to Supervisor of the Special Projects Division, where I managed a team, oversaw complex builds, and became the primary spare parts builder for the company. In addition, I took on the role of Lead Field Service Technician, providing on-site expertise and support to ensure customer systems were installed, maintained, and operating safely.
In 2014, I was promoted to Parts Manager of PACS Switchgear LLC, where I dedicated myself to customer service and technical support. For six years, I worked closely with clients to ensure they had reliable access to the components and solutions they needed. I continued in this role until the company’s closure in early 2020.
With more than a decade of experience across assembly, design, field service, and parts management, I bring a comprehensive understanding of switchgear systems and a commitment to delivering dependable solutions for every project..
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